Accounts Receivable / Billing & Collections Customer Service Representative
Job Summary: Accounts Receivable / Billing & Collections CSR Position: Accounts Receivable / Billing & Collections Customer Service Representative Work Setup: Remote Schedule: Up to 40 hours per week, preferably aligned with CST Daily Requirement: Attend the 8:00 a.m. team huddle Industry: Restoration and Home Services Job Overview The company is looking for a detail-oriented and customer-focused professional to handle billing, invoicing, accounts receivable, collections, and customer concerns. The ideal candidate must have strong QuickBooks knowledge, excellent communication skills, and the ability to manage multiple systems while working independently in a remote environment.
Key Responsibilities
Prepare and send approximately 35–40 invoices per week.
Monitor unpaid invoices and track customer payments.
Make outbound collection calls and follow up on overdue accounts.
Investigate billing discrepancies and resolve payment issues.
Communicate professionally with customers, including those who are upset or frustrated.
Maintain accurate records of invoices, payments, and collection activities.
Use QuickBooks and other company software to manage billing workflows.
Coordinate with the internal team and attend daily meetings.